1. Where your data lives
ClearView Pro is a Windows desktop application. Client files, rolling backups and preferences are stored on your computer, in your Windows user profile. ClearView Pro does not contact the internet and never sends client data to Aghavion or anyone else.
2. You are responsible for your data
The practice remains responsible for its source records, imported files, mapping decisions, client permissions, computer security and its own record-keeping obligations.
3. What the practice password does — and does not do
The practice password controls access to ClearView Pro. It does not encrypt the client files, which are ordinary files in your Windows user profile. Protect the computer with a Windows password and drive encryption (for example BitLocker). Keep the recovery key ClearView Pro shows you at setup somewhere safe and separate.
4. Backups
- ClearView Pro keeps automatic rolling copies of client files, to protect against a damaged file.
- Back up all clients… (Settings → Data & Backup) saves one backup file wherever you choose. Make one regularly and keep a copy away from the computer.
- Restore from backup… brings clients back on the same or another computer, and offers to restore the practice settings saved with the backup.
- Test a restore now and then. A backup you have never restored is a backup you have not checked.
5. Licensing never takes your data
Licence state is kept separate from client records. An evaluation ending, an update period ending or a licence change never deletes, encrypts or removes your client records or backups. After an evaluation ends, ClearView Pro is read-only: you can still open clients, view reports and make backups.
6. Removing ClearView Pro
Uninstalling ClearView Pro keeps your client files, so a reinstall picks them up again. The User Manual explains how to remove every client, setting and log from a computer, for example before you dispose of it.
7. Loss, damage and malware
We cannot guarantee recovery where a computer, drive or backup is lost, damaged, corrupted or encrypted by malware. Endpoint security, access controls and backups kept elsewhere remain essential.
Last updated: 17 October 2026.