Support that starts with a clear channel.

1. Support channel

ClearView Pro support and documentation enquiries should be sent to support@aghavion.com.

2. What support currently covers

• installation and launch questions;
• import, mapping and report-workflow questions;
• Help Centre and User Manual guidance;
• reproducible software faults and packaging issues;
• commercial-readiness questions about editions and licensing where information has been published.

3. What support does not replace

Support does not provide audit opinions, client-specific accounting sign-off, tax advice, legal advice, or responsibility for the user's professional judgement and client engagement.

4. Response times

During the pre-launch period, support is provided on a reasonable-efforts basis and no guaranteed response time or service level applies. Commercial support targets will be published with the final licence editions.

5. Information sent to support

Do not send passwords, authentication secrets or unnecessary client personal data. Where a diagnostic file is needed, users should minimise or anonymise client information where practical. Support communications are handled in line with the Privacy Notice.

6. Product versions

Support may ask the user to confirm the ClearView Pro build/version, Windows version, relevant import source and steps needed to reproduce a problem. Older or modified builds may need to be updated before a fault can be investigated.

7. Business continuity

Users remain responsible for maintaining appropriate backups and business-continuity arrangements. Support cannot reconstruct records that were never backed up or were lost outside the application's control.